Help and support
Getting started
Fruit Tree Coach is an iPhone app, available on the App Store in the United States. Install it, create an account with your email address, and enter the 5-digit ZIP code where your trees grow. Then add your trees, and the app builds a care plan for each one.
Why does it need my ZIP code?
Every recommendation is timed to your USDA hardiness zone, which we work out from your ZIP. Without it the app has no way to know when your winter ends or your summer peaks. The "Use my current location" button converts your location to a ZIP on your phone; we only ever receive the ZIP. Typing it by hand works exactly the same.
Subscriptions
Starting
After you sign up, the app offers a monthly or yearly plan with a free trial for new subscribers. The trial length and the price after it are shown before you start. You are charged through your Apple account when the trial ends, unless you cancel at least 24 hours before then.
Cancelling
Open your device Settings, tap your name at the top, then Subscriptions, then Fruit Tree Coach. Profile, then Subscription, then "Manage subscription" in the app takes you to the same place. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.
Restoring
Bought a subscription on another iPhone, or signed in with a new account? Tap "Restore purchases" on the subscription screen, or in Profile under Subscription. You need to be signed in to the same Apple account you bought with.
Refunds
Apple handles all payments and refunds. Request one at reportaproblem.apple.com. We cannot issue refunds ourselves.
If you delete your account
Deleting your account does not cancel your subscription, because Apple holds it, not us. Cancel it in Settings first.
Reminders
The app can send one notification a week, on Saturdays, listing what your trees need that week. Turn it on or off in Profile, under Reminders, or in your device Settings under Notifications. Reminders are scheduled on your phone; nothing is sent from a server.
Deleting your account
Profile, then Account, then Delete Account. This removes your account, your trees, and your care history immediately and permanently. We cannot undo it. If you cannot get into the app, email us from the address on the account and we will delete it for you.
Reporting a bug or sending an idea
In the app: Profile, then "Report a bug or send an idea". The form shows you exactly what it attaches (app version, your zone, how many trees you have, and the screen you were on) so we can reproduce the problem. Or email hello@fruittreecoach.com.
Response time
We are a two-person team. We read everything and usually reply within two business days.
Contact
hello@fruittreecoach.com. Our Privacy Policy and Terms of Use are online too.